Quick Answers

Availability, pickup timing, documents, deposits, cancellations, and damage or theft.

Rentals are subject to availability, and you’ll get confirmation once we match your request with the fleet.

What you’ll find below

  • How to check availability and what happens after you book.
  • Pickup timing: when to arrive and how return works.
  • Required documents, helmet confirmation, and the deposit process.
  • Cancellation and changes, plus damage and theft steps.
Check availability Jump to questions

Need help before you book? Contact us and we’ll guide you through the next step.

Frequently asked questions

Fast answers to booking availability, pickup timing, documents, deposits, cancellation, and what to do if something is damaged or stolen.

Still have questions about deposits, required documents, or pickup timing? Contact support and we will help you confirm the details before you ride.

Contact support

Quick guide

Scooter or e-bike. Pick the ride that matches your day.

If you want the easiest handling for short city loops, choose a scooter. If you’re planning longer routes or want more comfort over distance, choose an e-bike.

  • Scooter: light feel, simple controls, great for quick stops.
  • E-bike: steadier pace, more comfort for longer sightseeing.

Book → Confirm → Pickup. Your exact pickup time is confirmed after availability check.

Check availability Read the FAQ

Want the fastest decision? Start with “Check availability” and we’ll help you match the right vehicle to your route and pickup timing.

Before you ride

Common requirements for both scooters and e-bikes.

  1. Age & ID
    Bring a valid ID at pickup. Minimum age may apply.
  2. Helmet
    Helmet use is required for safe riding.
  3. Deposit
    A refundable deposit is required to start the rental.

If something happens during the trip, follow the damage and theft steps in the FAQ so we can assess the situation fairly.

See damage and theft steps

Pre-trip questions

Contact us before you book

Need help with availability, pickup timing, required documents, deposits, cancellation, or damage/theft steps? Send a message and we will reply with clear next actions.

Check availability Back to FAQ

For fastest support, include your city and planned pickup date in your message.